Return/Exchange
Return/Exchange
Oops, too big or too small for your doggo? We understand that purchasing items online can be tricky.
We can exchange your items to a different size if your items meet the return conditions below:
- Within 7 days of receiving your items
- Items must be in the original condition - unwashed, no damage, no doggie fur/dander inside-out.
Please note that you are responsible for the cost of both returning your item to us & shipping of the new item.
Please contact us at hello@dahound.com for the further instruction.
When do we not accept refund/exchange:
As a small handmade business, we do not offer refund/exchange for the following reasons:
- Change of mind
- You were aware of a fault when buying the product; or
- Damages the product by accident or by your misuse.
Damages/Incorrect/Faulty Items
Please inspect your order upon reception. Contact us immediately at hello@dahound.com if the item is defective, damaged or if you receive the incorrect item, so that we can evaluate the issue and make it right for you and your doggo.
Delay in Shipping
Once your package leaves our location, it is out of our control. Please contact Australia Post (you can use 24/7 live chat here).
Lost/Stolen Items
Unfortunately, we cannot replace stolen package during the shipping process, as it is out of both Australia Post’s and our control.
If you believe that your item was lost or was not delivered, please follow the steps below:
- Contact Australia Post (you can use 24/7 live chat here). They will launch an investigation.
- Reach out to us at hello@dahound.com once the investigation is completed. We will determine what we can do for you based on the circumstances.